Warranty

1. Purpose & Scope of This Document

This document sets out the warranty terms and conditions that apply when you (the customer) purchase Bobcat industrial equipment from Lift Equipt Pty Ltd (“Lift Equipt”, “we”, “us”), Australia's exclusive authorised distributor of Bobcat Industrial Equipment.

These terms apply to the following Bobcat product categories distributed by Lift Equipt:

• Forklifts & Material Handling Equipment (MHE) — including counterbalance and warehouse forklifts
• Industrial Generators
• Lighting Towers
• Air Compressors

Please note that warranty periods, coverage, and extended warranty eligibility differ by product category and/or by specific model. This document explains the framework that applies across all categories while the specific period and hours that apply to your machine are always set out on your quote, invoice, and the applicable Bobcat manufacturer warranty statement for that product. Where there is any inconsistency between this document and the Bobcat manufacturer's warranty statement for your specific product, the Bobcat manufacturer's warranty statement for that product prevails on matters of coverage period and scope, while this document is intended to govern the claims process, service network, and cost allocation.

2. Your Rights Under the Australian Consumer Law

This warranty is provided in addition to, and does not replace, any rights and remedies you have under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

3. Manufacturer's Standard Warranty

Bobcat provides a standard factory warranty on new equipment (Bobcat standard warranty), back to back through Lift Equipt as authorised distributor. Specific coverage period, hours, and scope will vary by product category and model. As a general guide only:

3.1. What is covered

The Bobcat standard warranty covers defects in materials or workmanship arising under normal conditions of storage, use, and service, during the warranty period subject to the exclusions in section 3.2 below. All warranty repairs must be carried out by Lift Equipt or a Bobcat-authorised service provider, using genuine Bobcat parts. Repairs carried out by unauthorised persons, or using non-genuine parts, may void the applicable warranty.

3.2. What is not covered

The Bobcat standard warranty does not cover defects or functional issues caused by:

• Any change, modification, or alteration made without Bobcat's prior written consent;
• Use of equipment contrary to Bobcat's operator's manual or other Bobcat instructions, including (without limitation) failure to perform recommended scheduled maintenance service;
• Improper handling, storage, unsatisfactory repair, or inadequate maintenance;
• Fitting, installation or attachment of parts that are not genuine Bobcat service parts;
• Repair, adjustment, service, or parts replacement by any person not authorised by Bobcat or Lift Equipt.

Regular maintenance items and/or consumable parts (or items that are in general subject to normal wear and tear, noise, vibration or deterioration) are not covered under this warranty. This includes (without limitation): batteries, tyres, buckets, filters, belts, air cleaners, gaskets, packing, rubber components, light bulbs, fuses, condensers, brushes, and electrical wiring harnesses. The need for scheduled maintenance is not, of itself, a defect.

3.3. Servicing with genuine parts and correct fluids — condition of warranty

Your machine must be serviced using genuine Bobcat (OEM) parts and fluids, oils, and lubricants that meet Bobcat's specifications as set out in the Operator & Maintenance Manual.

You must keep, and be able to produce on request, records showing the parts and fluids used at each service (for example, service invoices and maintenance records). Where a fault occurs, Lift Equipt may take and test oil or fluid samples to confirm that the correct fluids were used and that servicing was carried out correctly.

Where a customer cannot provide records showing that genuine parts and Bobcat-specification fluids were used, or where an oil or fluid sample is inconclusive, Lift Equipt will refuse the Bobcat warranty claim for the affected failure. This also applies whether the failure to service correctly is shown by missing records, by a failed sample, or by both.

This is a condition of the Bobcat standard manufacturer warranty and does not remove your rights under the Australian Consumer Law. Where there is a genuine manufacturing defect and this genuine manufacturing defect is the cause of a failure, and that failure was not caused by or connected to incorrect servicing, your non-excludable rights under the Australian Consumer Law (see Section 2) will continue to apply.

3.4. Pre-delivery inspection

The Bobcat standard warranty will only apply where Bobcat's Pre-Delivery Inspection has been completed and registered against your machine's serial number at first delivery. Lift Equipt arranges this as a standard part of delivery for every new machine — you do not need to do anything, but if you have any doubt about whether this was completed for your machine, ask your Lift Equipt branch to confirm.

3.5. Spare parts and repair facilities — your ongoing rights

Separately from the specific parts warranty period in the table above, the Australian Consumer Law does not set a fixed minimum warranty period for parts. Instead, it requires that Lift Equipt and Bobcat take reasonable action to ensure that spare parts and repair facilities for your equipment remain reasonably available for a reasonable period after your purchase, having regard to the nature and price of the equipment. This is an ongoing guarantee, separate from and in addition to the specific parts warranty period above — it does not expire simply because the parts warranty period has ended.

3.6. Design changes

Bobcat may change the design or specification of a component at any time. This does not create any obligation on Bobcat or Lift Equipt to modify, retrofit, or upgrade a machine that has already been delivered to you.

4. Extended Warranty — Protection Plus®

Protection Plus is available for Bobcat Material Handling Equipment (MHE / forklifts) only.

Protection Plus extended warranty coverage is not currently available for Bobcat generators, lighting towers, or air compressors distributed by Lift Equipt. If you purchase one of these product types, your equipment is covered by the standard manufacturer warranty only (see Section 3), unless a separate extended service agreement has been offered to you in writing by Lift Equipt.

4.1. Coverage terms

Protection Plus coverage begins on the date of delivery to the first customer and is available in the following terms (whichever occurs first). Note that these totals include the original Bobcat standard warranty period — they are not in addition to it:

• 36 months / 3,000 hours
• 48 months / 4,000 hours
• 60 months / 5,000 hours

Coverage applies to the full components listed as covered, identical in scope to the Bobcat standard warranty, subject to the exclusions in Section 4.3 below. If a covered component fails and that failure causes another component to fail, the second component is also covered. Proof of regular maintenance is required to maintain coverage, and all fluids and lubricants used must meet Bobcat's specifications as published in the Operation & Maintenance Manual — ask your Lift Equipt contact about a preventive maintenance contract for your forklift.

4.2. Enrolment and eligibility

• Protection Plus must be purchased and enrolled within 1 month of your forklift purchase — speak to your Lift Equipt sales contact at the time of purchase to arrange this.
• Only Bobcat forklifts sold new by Lift Equipt/Bobcat are eligible. Demonstrator or inventory machines used as demo units are not eligible for enrolment.
• If you sell or transfer your forklift during the coverage period, the remaining Protection Plus coverage transfers to the new owner.
• Pricing for Protection Plus varies by model and coverage term — ask your Lift Equipt contact for current pricing for your specific forklift.

4.3. What Protection Plus does not cover

In addition to the Bobcat standard warranty exclusions in Section 3.2, Protection Plus does not cover:

• Your forklift, if it is not covered by Bobcat standard warranty;
• Mechanical breakdown caused by a defect that Bobcat has publicly announced it will correct, where you did not return the forklift to an authorised Bobcat dealer for that correction;
• Scheduled maintenance required to maintain the machine's performance;
• Reduced operating performance due to normal wear of components;
• Repair of rings, valves, and guides where the only issue is low compression or oil consumption;
• Parts or accessories not manufactured, recommended, or installed by Bobcat;
• Repairs or modifications not carried out by an authorised Bobcat dealer;
• Delay by the customer in making the forklift available for repair after being notified of a potential issue;
• Use beyond the forklift's rated capacity;
• The cost of a rental or hiring of a temporary forklift during repairs;
• Defects that are directly or indirectly caused by misuse, mishandling, lack of maintenance, improper repairs, non-genuine parts, or improper storage of the equipment;
• Routine replacement of consumable parts (or items that are in general subject to normal wear and tear, noise, vibration or deterioration), including (but not limited to) bearings, belts, tune-up parts, oils, motor brushes, contact tips, fuses, and switches;
• Scratches, paint peeling, or dents;
• Environmental charges (including labour charges) for the safe removal, disposal and handling fees for any equipment;
• Retrofitting or reconditioning costs;
• Battery leakage, rust, or corrosion;
• Repairs or replacements made solely due to noise or odour complaints;
• Damage caused by power surges, improper power supply, or electrical current fluctuations;
• Dealer-installed kits and options.

Lift Equipt and Bobcat are not responsible for loss of use, loss of time, inconvenience or other incidental charges or consequential damages, to the extent this exclusion is permitted by law (see Section 12).

4.4. One-time inspection before expiry

Lift Equipt offers a one-time inspection (up to 1 hour) of your forklift before your Protection Plus coverage expires, to help identify any issues before cover ends. Contact your local Lift Equipt branch to arrange this ahead of your expiry date.

4.5. If your Protection Plus coverage ends early

Protection Plus coverage may expire earlier than its scheduled expiry date if:

• the forklift is destroyed or repossessed;
• the forklift's hour meter is stopped or is tampered with;
• the forklift is used in a manner contrary to those set out in the Operation & Maintenance Manual; or
• the forklift is removed from the Lift Equipt service territory in which it was enrolled.

4.6. Service timing

Protection Plus repairs are carried out during normal Lift Equipt working days and hours. If you require after-hours service, an additional charge will apply.

4.7. Manufacturer service campaigns (field modifications & recalls)

From time to time, Bobcat may issue a field modification campaign to address a safety concern or improve product quality. Lift Equipt will contact you if your machine is affected. Campaigns are classified by Bobcat as follows:

Please make your machine available when Lift Equipt contacts you about a campaign. A manufacturer service campaign may take priority over, or replace, the coverage otherwise described in Sections 3 and 4 for the specific issue it addresses. If a mandatory (Class AA or Class A) campaign has not been completed, other warranty claims on your machine may be withheld until it is resolved.

5. Authorised Service Network

In order not to invalidate Bobcat's standard warranty, all warranty repairs and servicing must be carried out by:

• A Lift Equipt branch, or
• A Bobcat-authorised service agent appointed by Lift Equipt.

Lift Equipt operates branches nationally across Western Australia, Victoria, and northern regions. Your nearest branch or appointed service agent will be confirmed at the time of purchase and is available on request or via the Lift Equipt website. Warranty work carried out by any other party, without Lift Equipt's prior written authorisation, will not be covered under this warranty.

6. Travel, Freight & Remote Area Costs

6.1. Travel & call-out costs

Lift Equipt maintains a national branch network to keep travel costs to customers as low as possible. The following applies to all warranty-related site call-outs:

The standard service radius for each branch is available on request from your local branch and will be confirmed on your quote. Where a job is likely to exceed the standard service radius, Lift Equipt will advise the applicable hourly and travel charges before work commences wherever practicable. For remote and regional sites, both the hourly labour rate and the travel cost are charged — travel time does not replace or discount the labour rate for work carried out.

6.2. Freight for parts

Standard freight for parts ordered under warranty or as part of a repair is by sea freight. Where a customer requests expedited delivery and air freight is used instead of standard sea freight, the additional cost of air freight is charged on top of the standard parts price and is payable by the customer.

7. Costs Not Covered Under Warranty

Regardless of whether a warranty claim is approved, the following costs are payable by the customer, as they fall outside the scope of a covered warranty repair:

• Transportation of the equipment to or from a Lift Equipt branch or service location (where the equipment is not repaired on-site);
• The additional cost of air freight where the customer requests expedited part delivery in place of standard sea freight (see Section 6.2);
• Accommodation and meal expenses for technicians where travel is required beyond the standard service radius;
• Diagnosis costs, where the fault is found not to be a covered warranty defect;
• The customer's loss of use, lost revenue, or opportunity cost during any downtime;
• Machine hire or rental costs incurred by the customer during downtime;
• Oil, hydraulic fluid, or other consumable top-up/refill costs associated with a repair;
• Hire of ancillary equipment (e.g. cranes, welding equipment) required to carry out a repair;
• Any other cost not expressly authorised by Bobcat as part of an approved warranty claim.

This is set out here so there is no ambiguity for the customer about what a “warranty repair” does and does not include.

8. Warranty Claim Process — “PO Pending Warranty”

Lift Equipt will, wherever a fault is reported that appears to be a potential warranty defect, commence assessment and (where appropriate) repair work promptly, rather than waiting for Bobcat's final claim determination before acting. This keeps your equipment moving and avoids unnecessary downtime.

This process applies to every job involving a suspected warranty defect, without exception, whether or not you hold a trade account with Lift Equipt.

Lift Equipt or its authorised repairer will not attend, diagnose, or carry out work in relation to a suspected warranty defect unless the PO Pending Warranty basis in this Section 8 has first been accepted in accordance with Section 8.3 below. If a warranty claim is subsequently rejected by Bobcat, for any reason, the customer is liable for the full invoice amount for all work carried out — there is no partial, discretionary, or negotiated reduction of this liability outside the process set out below.

This process operates as follows:

8.1. How it works

• A job is opened and a Purchase Order is raised marked “PO Pending Warranty” before diagnostic or repair work begins.
• Lift Equipt submits a warranty claim to Bobcat in accordance with Bobcat's claim requirements (see Section 10).
• If Bobcat approves the claim, the approved cost is covered under warranty and the customer is not charged for the covered scope.
• If Bobcat does not approve the claim or rejects it, whether in full or in part, for any reason, including but not limited to the exclusions set out in Sections 3.2 and 7, incomplete claim information, or a finding on audit that the claim did not meet Bobcat's warranty policy — the customer is liable for the full invoice amount for the work carried out, at Lift Equipt's standard rates.

8.2. Customer authorisation required before work proceeds

Before any work is carried out on a PO Pending Warranty basis, Lift Equipt will provide the customer (or their authorised representative) with written notice, confirming:

• that the work is proceeding on the basis that a warranty claim will be submitted to the manufacturer;
• that approval of that claim is determined solely by the manufacturer and is outside Lift Equipt's control;
• that if the claim is not approved or is rejected, in full or in part, the customer is liable for the corresponding invoice amount in full, with no set-off, deduction, or withholding, and that this amount is immediately due and payable and recoverable by Lift Equipt as a debt; and
• the customer's right to be given the manufacturer's stated reason for any declined claim or rejected claim, and to raise a dispute with Lift Equipt about whether the claim was properly submitted (this does not extend to disputing the manufacturer's own warranty determination, which is final as between Bobcat and Lift Equipt).

8.3. How this is accepted — account and non-account customers

It is intended for this Section 8 to form an essential part of your agreement with us for all services or repairs, whether or not you hold a trade account with us. The basis of your acceptance may differ depending on your relationship with Lift Equipt:

• Trade account customers: acceptance of this Section 8 is incorporated into, and forms part of, the customer's signed Lift Equipt Trade Account Terms & Conditions. By allowing us to proceed with the scope of work as set out in this Section 8, you represent to us that you agree to bear the costs and expenses as set out. No further signature is required for each individual job, as the trade account terms already bind the customer to this warranty claim process for all work carried out on their account.
• Customers without a trade account: Lift Equipt will not commence work in relation to a suspected warranty defect until the customer has provided one of the following, before work begins: (i) a Purchase Order issued by the customer referencing “PO Pending Warranty” and the relevant job number; (ii) a signed acknowledgment of the PO Pending Warranty terms in Section 8.2; or (iii) a written reply (including by email or SMS) confirming acceptance of a Lift Equipt job authorisation notice that sets out the PO Pending Warranty terms.

In every case, if the customer instructs, permits, or allows Lift Equipt or an authorised repairer to attend site, diagnose, or carry out work after having been given the written notice referred to above, you represent to us that you have accepted Section 8 and your payment obligation to us, regardless of whether a document has been countersigned.

This written or conduct-based acceptance is what makes the customer's payment obligation under Sections 8.1 and 8.2 legally enforceable as a debt, independently of whether the customer holds a trade account.

Key point for customers: By signing the PO Pending Warranty authorisation, you agree that if Bobcat declines the warranty claim for any reason, you are responsible for the full invoice amount for the work carried out. This liability is not limited or reduced by the fact that the work was initially expected to be covered under warranty. This term does not affect any non-excludable rights you have under the Australian Consumer Law.

8.4. Interest and recovery costs on unpaid amounts

If an invoice issued under this Section 8 is not paid by its due date, Lift Equipt may charge interest on the overdue amount at Lift Equipt's standard trade account rate (advised on request and stated on the invoice) until the amount is paid in full. The customer is also liable for Lift Equipt's reasonable costs of recovering an unpaid amount, including debt collection agency fees and reasonable legal costs, where those costs are reasonably and properly incurred. Nothing in this Section 8.4 limits Lift Equipt's right to recover the underlying debt through any lawful means, including through a court of competent jurisdiction.

9. Your Responsibilities as the Machine Owner

To keep your warranty valid, you must:

• Operate and maintain the machine strictly in accordance with the Operator & Maintenance Manual;
• Have the machine serviced on schedule using genuine Bobcat parts and Bobcat-specification fluids and oils, and keep records of that servicing (see Section 3.3);
• Carry out and record daily operator pre-start checks, and keep a maintenance and operating log book for the machine that can be produced to Lift Equipt on request;
• Keep the Operator & Maintenance Manual with the machine (in the seat-back pocket) at all times;
• Notify Lift Equipt promptly as soon as any fault, abnormality, or potential defect is detected, and not continue operating the machine in a way that worsens the problem;
• Use only genuine Bobcat spare parts, available through Lift Equipt or an authorised dealer;
• Make the machine available for scheduled preventive maintenance visits; and
• Allow Bobcat field modification campaigns to be carried out when notified (see Section 4.7).

The machine must also be operated using the correct fuel type specified in the Operator & Maintenance Manual. Failure caused by incorrect fuel is not covered.

Where a failure is caused by, or its cause cannot be separated from, a failure to meet these responsibilities — including an inability to produce service records or operator log books relevant to the failure — Lift Equipt will refuse the Bobcat warranty claim for that failure. This is a condition of the Bobcat warranty and does not remove your non-excludable rights under the Australian Consumer Law where a genuine manufacturing defect, unconnected to these matters, is the cause.

10. Claim Documentation Requirements

To support a warranty claim with Bobcat, Lift Equipt is required to provide the following. Customers may be asked to assist in providing photographs or information at the time of reporting a fault:

• Photographs of the model and serial number, and the equipment's application/jobsite;
• The date the fault was reported and the service meter (hour) reading at that time;
• A description of the fault and the circumstances in which it occurred;
• Photographs of the defective part(s), where applicable;
• A report on the action taken to repair or service the equipment; and
• An itemised breakdown of the claimed materials, labour, and other costs.

Claims that do not include all of the above information may be rejected by Bobcat as incomplete. Prompt reporting of any fault, with as much of the above information as the customer can reasonably provide, materially improves the likelihood of a successful claim.

Warranty claims must be submitted to Bobcat within 30 days of the repair completion date. Lift Equipt submits the claim on your behalf, but prompt reporting of the fault is what allows this deadline to be met.

11. Removed & Defective Parts

Any part removed from equipment in connection with a warranty claim will be retained by Lift Equipt for at least 6 months from the date the claim is lodged, in a safe and clean condition. If Bobcat requests the part be returned for inspection, it will be shipped at Bobcat's cost. Customers must not request the return of a removed part until Lift Equipt confirms the claim has been finalised, as this may affect the claim outcome.

12. Damages & Limitation of Liability

To the maximum extent permitted by law, and subject always to your non-excludable rights under the Australian Consumer Law referred to in Section 2:

• Lift Equipt's and Bobcat's liability for any defect, failure, delay, or other issue with the equipment is limited to repair, replacement, or the cost of repair or replacement, at Lift Equipt's election;
• Neither Lift Equipt nor Bobcat is liable for any indirect, incidental, special, or consequential loss or damage, including (without limitation) loss of profits, loss of revenue, loss of use, loss of business opportunity, or costs of hired replacement equipment, arising from any defect, delay, or failure of the equipment or any repair;
• This warranty does not cover, and neither Lift Equipt nor Bobcat is liable for, damage to the equipment occurring during storage or handling prior to delivery where that storage or handling was outside Lift Equipt's control.

12.1. Third-party parts and accessories

Any part, accessory, or attachment fitted to the equipment that is not manufactured by Bobcat (“Third Party Parts”) is not covered under this document. Third Party Parts include, without limitation, non-Bobcat attachments, aftermarket accessories, and any component sourced from a supplier other than Bobcat, whether fitted by Lift Equipt or a third party.

Where a Third Party Parts manufacturer provides its own express warranty, Lift Equipt will, on request and to the extent that warranty is capable of being assigned or passed through, make that manufacturer's warranty available to the customer in place of coverage under this document.

Where the Third Party Parts manufacturer's own warranty offers broader coverage, a longer period, or better terms than would otherwise apply under this document, the customer has the benefit of whichever warranty is more favourable to the customer for that specific part.

Where no Third Party Parts manufacturer's warranty exists, is no longer current, or cannot be assigned, Third Party Parts are supplied with no warranty from Lift Equipt or Bobcat beyond the customer's non-excludable rights under the Australian Consumer Law referred to in Section 2.

Nothing in these warranty terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded, restricted, or modified.

13. Use of This Document — Quotes, Invoices & Website

A summary of this warranty position, together with the mandatory ACL statement in Section 2, is displayed:

• On every Lift Equipt quote for Bobcat equipment, referencing the applicable product category warranty and linking to the full version of this document;
• On every Lift Equipt tax invoice for Bobcat equipment sales;
• On the Lift Equipt website, as a standalone, easily locatable “Warranty” page (this page);
• As part of the PO Pending Warranty signed authorisation used at job intake for any warranty-related repair (Section 8).

14. Warrantor Details

This warranty is provided by: